At Newon.ae, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may return most new, unopened items within 15 days of delivery for a full refund. We also accept returns on defective or damaged items within 30 days of delivery.

  • Item must be in original packaging and condition
  • All accessories, manuals, and documentation must be included
  • Proof of purchase (order number or receipt) is required
  • Custom or made-to-order items are not eligible for return unless defective

Non-Returnable Items

  • Items that have been installed, used, or damaged by the customer
  • Products missing original packaging or serial numbers
  • Gift cards and downloadable software products
  • Bulk/contractor orders over AED 5,000 (handled on a case-by-case basis)

Refund Process

  1. Request a return: Contact us via WhatsApp +92 343 922 7883 or email info@newon.ae with your order number and reason for return.
  2. Approval: Our team will review your request within 24 hours and issue a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the item: Pack the item securely in its original packaging. Include the RMA number inside the box. Ship to:

    Newon Returns — Dubai Office

    Dragon Mart-1, Al Aweer Road

    Dubai, United Arab Emirates
  4. Inspection: We inspect all returns within 2 business days of receipt.
  5. Refund issued: Approved refunds are processed to your original payment method within 5–7 business days.

Exchange Policy

If you received a defective or incorrect item, we will exchange it at no additional cost. Exchanges are processed within 3 business days of receiving your returned item. If the replacement item is out of stock, you may choose a refund or store credit.

Shipping Costs for Returns

Reason for ReturnWho Pays Shipping
Defective / Damaged / Incorrect itemNewon — we provide a prepaid return label
Changed mind / Ordered wrong itemCustomer — original shipping costs are non-refundable
Warranty claim (after 15 days, within 1 month)Newon — free return and replacement

Warranty Replacements

Products covered under our 1-month UAE local warranty are eligible for free replacement. Warranty claims require:

  • Original order number or proof of purchase
  • Serial number of the defective product
  • Description and photos of the defect

Contact us via WhatsApp for fastest warranty processing: +92 343 922 7883

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company — refunds may take time to post
  3. Contact your bank — processing delays vary by institution
  4. If you’ve done all of this and still have not received your refund, contact us at info@newon.ae

Cancellations

Orders can be cancelled free of charge before they are dispatched. Same-day dispatch begins at 2:00 PM Dubai time. Contact us immediately via WhatsApp if you need to cancel. Orders already shipped cannot be cancelled but may be returned under this policy.

Contact Us

For any questions about returns, refunds, or warranty claims:

  • WhatsApp: +92 343 922 7883 (fastest response)
  • Email: info@newon.ae
  • Dubai Office: Dragon Mart-1, Al Aweer Road, Dubai UAE